Terms of service
OVERVIEW
Welcome to **SEHATUP WELLNESS PRIVATE LIMITED** (“SEHATUP,” “we,” “us,” or “our”). We run the SEHATUP website, https://www.sehatup.com/, and provide its products, content, features, tools, and services (collectively, the “Services”) to give customers a convenient and trusted wellness shopping experience. When you access, browse, or use our website or Services, you agree to follow these Terms of Service and our Privacy Policy These Terms explain your rights and responsibilities, including important provisions concerning product purchases, warranties, disclaimers, limitations of liability, and other applicable conditions. Read them carefully before using our website. If you do not agree to these Terms or our Privacy Policy, do not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that the laws where you live permit you to use our Services. If you let a minor in your care access the Services, you are responsible for how they use the website. To access the website, create an account, or place an order, you may need to provide details including your name, email address, billing, payment, and shipping information. The information you submit must be accurate, complete, and current, and you must have the right to provide it. Keep your account credentials secure; you are responsible for everything done through your account. Without our prior written permission, you may not transfer, sell, assign, or give your account to anyone else.
SECTION 2 - OUR PRODUCTS
We have done our best to represent our products and services accurately in our online stores. Please keep in mind, though, that colors and product appearance may look different on your screen depending on the device you use to access the store, along with its settings and configuration.
We cannot guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match how they are shown or described in our online stores.
Product descriptions may be changed at any time, without notice, at our sole discretion. We may also discontinue a product whenever we choose or limit the quantity of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
By placing an order through the SEHATUP website, you request to purchase the products you selected. SEHATUP WELLNESS PRIVATE LIMITED may accept, change, or decline an order at its discretion. An order is accepted only once your payment has been received and processed and the order has been confirmed. Review the order details carefully before submitting it, since cancellation may not be possible after confirmation. If we cannot accept, change, or cancel an order, we may contact you at the email address, billing address, or phone number provided during checkout. Every purchase is subject to our Refund Policy . By ordering, you confirm that the products are for your personal or household use and will not be resold or exported without authorization.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The amount charged for a product or service is the price in effect when the order is placed, as shown in your order confirmation email. Unless expressly stated otherwise, posted prices exclude taxes, shipping, handling, customs, and import charges.
Prices listed in our online stores may not match those in our physical locations or in online and other stores run by third parties. From time to time, we may offer promotions on the Services that change pricing and are subject to terms and conditions separate from these Terms. If those promotion terms conflict with these Terms, the promotion terms control.
You agree to provide complete, accurate, and current purchase, payment, and account information for every purchase made at our stores. You also agree to update your account details and other information promptly—including your email address, credit card numbers, and expiration dates—so we can process your transactions and contact you when necessary.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are duly authorized to use the credit card for the purchase;
(iii) your credit card company will honor the charges you incur; and
(iv) you will pay those charges at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
SEHATUP WELLNESS PRIVATE LIMITED is not liable for shipping or delivery delays. Any delivery timeframe provided is only an estimate and may change because of the carrier, customs clearance, weather, or other circumstances beyond our reasonable control. After your order is handed over to the shipping carrier, you may assume the risk of loss or damage during transit, subject to applicable laws and our policies.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the SEHATUP website—including trademarks, logos, brand names, text, images, graphics, product reviews, videos, audio, designs, and the website’s overall layout and arrangement—is owned by or licensed to SEHATUP WELLNESS PRIVATE LIMITED and protected by applicable intellectual property laws. Under these Terms, you may access and use the website only for personal, non-commercial purposes. Without our prior written permission, you may not copy, reproduce, modify, distribute, publish, display, store, transmit, or create derivative works from any SEHATUP content. These Terms do not give you ownership of, or a license to use, SEHATUP’s trademarks, copyrights, designs, or other intellectual property, except where expressly permitted. The SEHATUP name, logo, product and service names, designs, and slogans belong to SEHATUP WELLNESS PRIVATE LIMITED as trademarks or proprietary assets. Unauthorized use of our intellectual property or website content may violate applicable laws. SEHATUP WELLNESS PRIVATE LIMITED reserves all rights not expressly granted under these Terms.
SECTION 7 - OPTIONAL TOOLS
All content on the SEHATUP website—including trademarks, logos, brand names, text, images, graphics, product reviews, videos, audio, designs, and the website’s overall layout and arrangement—is owned by or licensed to SEHATUP WELLNESS PRIVATE LIMITED and protected by applicable intellectual property laws. Under these Terms, you may access and use the website only for personal, non-commercial purposes. Without our prior written permission, you may not copy, reproduce, modify, distribute, publish, display, store, transmit, or create derivative works from any SEHATUP content. These Terms do not give you ownership of, or a license to use, SEHATUP’s trademarks, copyrights, designs, or other intellectual property, except where expressly permitted. The SEHATUP name, logo, product and service names, designs, and slogans belong to SEHATUP WELLNESS PRIVATE LIMITED as trademarks or proprietary assets. Unauthorized use of our intellectual property or website content may violate applicable laws. SEHATUP WELLNESS PRIVATE LIMITED reserves all rights not expressly granted under these Terms.
SECTION 8 - THIRD-PARTY LINKS
The SEHATUP website may contain links, references, or features from third-party websites and service providers. These resources are offered for convenience only. SEHATUP WELLNESS PRIVATE LIMITED does not control or verify them and does not guarantee the accuracy, reliability, availability, or content of any third-party website or service. Accessing an external website or using a third-party product, service, resource, or piece of content through our website is your responsibility and at your own risk. SEHATUP will not be responsible for any loss, damage, or other issues resulting from your use of third-party websites or services. Before entering into a transaction, we recommend reviewing the relevant third party’s terms, privacy policies, and practices. Questions, complaints, or concerns about third-party products or services should be addressed to the provider concerned.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
SEHATUP WELLNESS PRIVATE LIMITED relies on Shopify to run and support our website and online store. Any purchase, order, payment, or other transaction made through the SEHATUP website, however, is solely between you and SEHATUP WELLNESS PRIVATE LIMITED. Shopify neither controls nor assumes responsibility for the products, services, orders, or transactions offered by SEHATUP, including claims, losses, damages, or problems connected with products purchased from our website. By using our Services, you acknowledge that Shopify and its affiliates are not responsible for issues arising from your purchases or transactions with SEHATUP WELLNESS PRIVATE LIMITED. To the extent permitted by applicable law, you release Shopify and its affiliates from any related claims or liabilities.
SECTION 10 - PRIVACY POLICY
Your privacy matters to us. Any personal information collected through the SEHATUP website and Services is handled according to our Privacy Policy [LINK]. When you access or use https://www.sehatup.com/, you acknowledge that you have reviewed and understood our privacy practices. Because Shopify powers our website, it may also collect and process certain information to operate, secure, and improve the Services. Where necessary, your information may be shared with trusted service providers and partners, including providers located outside your country, to process orders, payments, deliveries, customer support, and other website services. For complete details on how SEHATUP, Shopify, and our service partners collect, use, and protect your personal information, please review our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise share any reviews, feedback, suggestions, ideas, or other content (“Feedback”) with SEHATUP WELLNESS PRIVATE LIMITED, you grant us a worldwide, royalty-free, perpetual, transferable license to use, reproduce, modify, publish, distribute, display, and promote that Feedback in any medium. We may use it to operate, improve, develop, evaluate, and promote the SEHATUP website, products, and Services. When you submit Feedback, you confirm that you own it or have the necessary rights to share it, that you have disclosed any incentives or compensation received for providing it, and that the content complies with these Terms of Service and applicable laws. SEHATUP does not have to keep your Feedback confidential, compensate you for it, or respond to it. We may review, edit, restrict, or remove Feedback that we believe is unlawful, offensive, misleading, abusive, inappropriate, or violates these Terms or the rights of any third party. You agree that your Feedback will not violate copyright, trademark, privacy, or other intellectual property rights and will not include unlawful, harmful, obscene, defamatory, or malicious material, including viruses or malware. Do not provide false information, impersonate anyone else, or misrepresent where your Feedback came from. You are solely responsible for the content and accuracy of any Feedback you submit. SEHATUP is not responsible or liable for Feedback posted by you or other users.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
SEHATUP works to keep the information on its website accurate and current. From time to time, though, the site may contain typographical errors, inaccurate details, or omissions concerning products, prices, offers, promotions, shipping charges, delivery times, or availability. SEHATUP WELLNESS PRIVATE LIMITED may correct, update, or otherwise change this information and, when necessary, cancel or amend an order without prior notice, even after the order has been placed. Product availability, pricing, and other website information may also change from time to time. We appreciate your understanding.
SECTION 13 - PROHIBITED USES
You may access and use the SEHATUP website and Services only for lawful, legitimate purposes. You may not use them to violate applicable laws, infringe intellectual property rights, harm or harass others, provide false or misleading information, distribute spam or unauthorized promotional material, impersonate another person or organization, or interfere with the experience, security, or rights of SEHATUP, our users, or third-party service providers. You may not upload or transmit viruses, malware, or other harmful code. Nor may you copy, reproduce, resell, or commercially exploit any part of our Services without authorization, collect or misuse other users’ personal information, use automated tools to scrape, crawl, or extract website content without permission, or attempt to bypass, disable, or interfere with our security features. SEHATUP WELLNESS PRIVATE LIMITED may, where appropriate and without prior notice, restrict, suspend, disable, or terminate access to our Services or user accounts if we reasonably believe that these Terms of Service have been violated or that doing so is necessary to protect our website, business, users, or third parties.
SECTION 14 - TERMINATION
Where applicable law permits, we may suspend or terminate your access to the SEHATUP website or Services at any time. Termination does not relieve you of responsibility for payments or other obligations incurred before the termination date.
Certain terms will remain in effect after your access to our Services ends. These include provisions concerning Intellectual Property, the Privacy Policy, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions intended to survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
To the fullest extent allowed by applicable law, SEHATUP WELLNESS PRIVATE LIMITED, along with its directors, employees, affiliates, partners, service providers, and representatives, will not be liable for any direct, indirect, incidental, special, consequential, or other loss or damage arising out of or connected with your use of the SEHATUP website, Services, or products purchased through our website. This covers, without limitation, loss of data, revenue, profits, business opportunities, and any other damages arising from your use of, or inability to use, our website or Services. SEHATUP is also not responsible for loss or damage caused by interruptions to the website, technical problems, unauthorized access, errors, or reliance on information provided through our Services, except where applicable law does not permit that liability to be excluded or limited.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent allowed by applicable law, SEHATUP WELLNESS PRIVATE LIMITED, along with its directors, officers, employees, partners, affiliates, agents, contractors, service providers, and licensors, shall not be liable for any direct, indirect, incidental, special, punitive, or consequential loss or damage arising out of your use of the SEHATUP website, Services, or products purchased through our website. Such losses or damages include, without limitation, lost profits, revenue, savings, or data, replacement costs, and other similar damages, regardless of whether they arise under contract, negligence, tort, strict liability, or any other legal basis. SEHATUP shall also have no liability for losses or damages caused by errors, omissions, interruptions, or content and products made available through our Services, even if we were advised that such damages might occur.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SEHATUP WELLNESS PRIVATE LIMITED, along with its affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers, against any claims, losses, damages, liabilities, costs, or expenses, including reasonable legal fees, arising out of or relating to your breach of these Terms of Service, violation of applicable laws or third-party rights, or misuse of the SEHATUP website and Services. If an eligible claim is brought against us, we may notify you through the contact information you provided. You must reasonably cooperate with us in defending the claim and supply any relevant information or documents we request. To the extent permitted by law, SEHATUP may control the defense and settlement of the claim, including the selection of legal counsel; however, we will not agree to a settlement that imposes significant non-monetary obligations on you without your reasonable consent.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is determined under applicable law to be unlawful, invalid, or unenforceable, it will still be enforced to the fullest extent the law allows. Any unenforceable portion will be treated as separate from these Terms, while the remaining provisions will continue in full force and remain valid, effective, and enforceable.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
If SEHATUP WELLNESS PRIVATE LIMITED does not promptly exercise or enforce a right or provision under these Terms of Service, that does not constitute a waiver of the right. These Terms of Service, along with the policies and guidelines published on the SEHATUP website, constitute the entire agreement between you and SEHATUP concerning your use of our website and Services. They replace all prior or ongoing agreements, communications, and proposals, whether written or verbal. If a provision of these Terms is unclear or subject to interpretation, it will not automatically be construed against SEHATUP simply because SEHATUP drafted the Terms.
SECTION 20 - ASSIGNMENT
You may not transfer or assign these Terms of Service, or any rights or obligations under them, to another person without our written permission. Any such unauthorized transfer is invalid. Where permitted by law, SEHATUP WELLNESS PRIVATE LIMITED may transfer or assign these Terms, along with its rights or obligations, without your permission or advance notice.
SECTION 21 - GOVERNING LAW
These Terms of Service, along with any separate agreements between you and SEHATUP WELLNESS PRIVATE LIMITED, are governed by and interpreted under the applicable laws of India. Any dispute or legal matter arising from your use of the SEHATUP website, products, or Services will fall under the jurisdiction of the competent courts at the location of SEHATUP WELLNESS PRIVATE LIMITED’s registered office, to the extent allowed by applicable law.
SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
The latest version of SEHATUP’s Terms of Service is always available on this page. SEHATUP WELLNESS PRIVATE LIMITED may update, modify, or revise these Terms from time to time by posting the changes on our website, https://www.sehatup.com/. Please check this page periodically for updates. If we make significant changes, we will provide notice as required by applicable law, and the revised Terms will take effect on the date specified in that notice. By continuing to access or use the SEHATUP website and Services after changes are posted, you acknowledge and accept the updated Terms of Service.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at admin@sehatup.com.
Our contact information is posted below:
SEHATUP WELLNESS PRIVATE LIMITED
C-79, C Block, Sector 2, Noida, Uttar Pradesh 201301
GST No - 09ABQCS3798F1ZJ