Shipping policy

Our shipping policy was updated on 01-01-2025. The literal meaning: The following conditions identify the meanings of the words whose initial letter is capitalized. Whether used in the singular or plural, the following meanings will always indicate the same thing. Definitions for this Disclaimer's purposes:

  • “Company” means SEHATUP WELLNESS PRIVATE LIMITED and may also be called “We,” “Us,” or “Our.”
  • “Goods” means the products available for purchase through the Website.
  • “Order” means a request You submit to buy Goods from the Company.
  • “Service” means the Website and the services offered through it.
  • “Website” means sehatUP, available at https://sehatup.com.
  • “You” or “Your” means the person accessing or using the Website, or, where applicable, the business or other legal entity on whose behalf that person accesses or uses the Website.

We appreciate you visiting sehatUP to shop. Our shipping policy consists of the following terms & conditions. 

Domestic Shipping (Within India)

Free Shipping:
 We offer free shipping on all prepaid orders within India. Shipping charges can apply for Cash on Delivery (COD) orders.

Order Processing & Dispatch:
 All orders are processed & dispatched within 48 hours (2 business days), subject to stock availability & order verification.

Delivery Time:
 Orders are typically delivered within 7 to 10 business days from the date of dispatch. Delivery timelines may vary slightly based on location & courier partner operations.

Courier Partners:
 We partner with trusted logistics providers to ensure safe & timely delivery across India.

Important Information

  • If your tracking status shows "Delivered" but you have not received your package, please notify us within 24 hours. Disputes raised after 48 hours may not be eligible for resolution, as courier companies do not accept Proof of Delivery (POD) claims beyond this period.
  • SehatUP is not responsible for delivery delays due to natural disasters, strikes, lockdowns, or other unforeseen circumstances.
  • In case a shipment is returned due to an incorrect address, order refusal, or multiple failed delivery attempts, the reshipping cost will be borne by the customer.

Processing Time

All orders are processed within 1-2 business days. During peak periods such as the festival
season, processing may take longer, but we will make every effort to ship your order as
quickly as possible

Delivery Time

Delivery times may vary depending on your location. Typically, orders are delivered
within 3-7 business days. Please note that delays may occur due to high demand during
the festive season or unforeseen circumstances like weather conditions.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you
to track your shipment in real time.

For any queries or concerns related to shipping, feel free to reach out to us at support@sehatup.com.

Thank you for choosing sehatUP – your wellness is our priority!